Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you register.
• Profile Details: Optional profile photo, delivery address, and preferences.
• Order Information: Products you order, delivery addresses, and payment method details.
• Communications: Messages you send to our support team.

Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
• Location Data: With your permission, approximate or precise location to show nearby stores and available products.
• Usage Data: Pages viewed, features used, search queries, and time spent in the app.
• Log Data: IP address, browser type, access times, and pages referred from.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Ayyappa Best Price app and services.
• Process your orders and facilitate delivery.
• Send you price alerts, order updates, and transactional notifications.
• Show you relevant products, stores, and personalised deals.
• Respond to your customer support requests.
• Detect, investigate, and prevent fraudulent or illegal activity.
• Comply with applicable laws and regulations.
• Analyse usage patterns to improve our platform's performance and user experience.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Partner Stores: When you place an order, relevant order details are shared with the partner store to fulfil your request.
• Delivery Partners: Your delivery address and contact number are shared with delivery personnel to complete delivery.
• Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict data processing agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, with notice provided.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• All data transmitted between your device and our servers is encrypted using HTTPS/TLS.
• Passwords are hashed and never stored in plain text.
• Payment information is processed through PCI-DSS compliant payment gateways — we do not store full card numbers.
• Access to personal data is restricted to authorised personnel only.
• We conduct regular security reviews and vulnerability assessments.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active or is needed to provide you services.
• Required by applicable laws or regulations (e.g., tax and accounting records).
• Necessary to resolve disputes or enforce our agreements.

You may request deletion of your account and personal data at any time (see Section 7). After deletion, we may retain anonymised, aggregated data that cannot identify you.

6. Cookies & Tracking Technologies

Our website and app may use cookies and similar technologies to:

• Keep you logged in across sessions.
• Remember your preferences and settings.
• Analyse traffic and usage patterns.
• Deliver relevant content and advertisements.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services.

7. Your Rights & Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated personal data.
• Portability: Request your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing communications at any time via the app settings or by contacting us.
• Location: Deny or revoke location access through your device settings at any time.

To exercise any of these rights, contact us at support@ayyappabestprice.com. We will respond within 30 days.

8. Children's Privacy

Ayyappa Best Price is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you believe your child has provided us with personal information, please contact us at support@ayyappabestprice.com.

9. Third-Party Links

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the content or privacy practices of such sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting a notice in the Ayyappa Best Price app.
• Sending an email to the address associated with your account.
• Updating the "Last Updated" date at the top of this page.

Continued use of the app after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach us through: