Refund & Return Policy – Ayyappa Best Price

1. Overview

This Refund Policy applies to all orders placed through the Ayyappa Best Price mobile application and website. It outlines the conditions under which you may request a cancellation, return, or refund for purchases made on our platform.

By placing an order on Ayyappa Best Price, you agree to this Refund Policy as part of our Terms & Conditions.

2. Cancellation Policy

Before Order Confirmation

You may cancel an order before it is confirmed by the partner store. A full refund will be processed to your original payment method within 5–7 business days.

After Order Confirmation (Before Dispatch)

Cancellation requests after order confirmation but before dispatch must be made within 1 hour of confirmation.
Contact our support team immediately at support@ayyappabestprice.com or through the in-app support chat.
If the cancellation is approved, a full refund will be processed within 5–7 business days.

After Dispatch

Once an order has been dispatched for delivery, it cannot be cancelled. Please initiate a return request after receiving the item if applicable.

3. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

✓ Eligible for Refund

Wrong item delivered
Damaged or defective product
Item significantly different from description
Missing items from order
Order not delivered within expected time
Duplicate charge / payment error

✗ Not Eligible for Refund

Change of mind after delivery
Product opened and used (unless defective)
Perishable goods (food, dairy)
Item damaged due to misuse
Request made after the return window
Customised or personalised products

4. Return Window

Standard Products: Return requests must be raised within 7 days of delivery.
Damaged/Defective Items: Must be reported within 48 hours of delivery with photographic evidence.
Missing Items: Must be reported within 24 hours of delivery.
Wrong Item Delivered: Must be reported within 48 hours of delivery.

Requests made after these windows may not be accepted at our discretion.

5. How to Request a Refund or Return

Follow these steps to raise a refund or return request through the Ayyappa Best Price app:

Step 1 — Open your Order

Go to "My Orders" in the Ayyappa Best Price app and select the relevant order.

Step 2 — Request Return / Refund

Tap "Request Return" or "Report an Issue" and select the reason for your request.

Step 3 — Provide Details

Describe the issue clearly and attach photos of the product if it is damaged, defective, or incorrect.

Step 4 — Submit Request

Submit the request. You will receive a confirmation and our team will review it within 1–2 business days.

Step 5 — Resolution

We will notify you of the outcome via app notification and email. Approved refunds are processed within 5–7 business days.

Alternatively, email us at support@ayyappabestprice.com with your order number and details.

6. Refund Processing

Refund Methods

Online Payments (UPI, Net Banking, Debit/Credit Card): Refunded to the original payment method within 5–7 business days.
Cash on Delivery Orders: Refunded as Ayyappa Best Price wallet credits or via bank transfer (NEFT) within 7–10 business days. Please share your bank account details when requested.
Wallet Credits: Credited to your Ayyappa Best Price wallet within 24–48 hours of approval.

Refund Amount

Full refund: for eligible cases including wrong item, damaged goods, or non-delivery.
Partial refund: may apply where only part of an order is affected or returned.
Delivery charges are non-refundable unless the issue is solely due to our error (e.g., wrong item, non-delivery).

7. Return of Products

If a physical return of the product is required as part of the refund process:

Our team will arrange a pickup from your delivery address at no extra cost to you.
The product must be returned in its original condition and packaging where possible.
Refund will be processed after the returned item has been received and inspected by the partner store.
Returns that do not pass quality inspection may be rejected, and the item may be returned to you.

8. Non-Refundable Items

The following categories are generally not eligible for returns or refunds:

Perishable goods (fresh food, dairy, beverages).
Health and hygiene products (once opened).
Customised or made-to-order products.
Digital goods, gift cards, or vouchers once redeemed.
Items that have been used, washed, or altered.

9. Disputes & Escalation

If you are not satisfied with the resolution of your refund request, you may escalate the matter by:

Emailing support@ayyappabestprice.com with "ESCALATION" in the subject line and your order number.
Our senior support team will review the case within 3 business days and provide a final decision.

We are committed to resolving all disputes fairly and transparently.

10. Changes to This Policy

We may update this Refund Policy periodically. Changes will be communicated through in-app notifications and by updating the date at the top of this page. Continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For any refund, return, or cancellation related queries, reach us at:

Email: support@ayyappabestprice.com
In-App: My Orders → Report an Issue
Response time: 1–2 business days